Terms and Conditions

Last updated: April 29, 2025

The services provided by ADVENTURE OF THE WILD LLC, identification number 32-0750522, consist of training services, travel advisory services, and guided activities in natural environments.

The trips designed are not package holidays where everything is paid in a single fee. The services necessary to carry out the trip are paid for directly or indirectly by the client. The client will always know where their money is being spent.

ADVENTURE OF THE WILD LLC will always inform the client of the total cost of the trip without excluding or concealing any additional costs. Therefore, the client will always know the final cost of the trip or services.

0.0 – General Conditions

Activities, programs, and courses will be led by Mountain Guides and certified sports technicians accredited, with qualifications in training and leading mountain activities. For international trips, travel coordinators may also be involved.

adventureofthewild.com reserves the right to cancel or modify activities due to weather conditions or any circumstance that may affect group safety. The company also reserves the right to exclude any participant whose behavior endangers their own safety or that of the group, shows disrespect toward the environment, or toward fellow participants, without entitlement to a refund.

If a client or participant does not meet the required or agreed technical or physical level, the Guide may modify the itinerary or program, if possible, to adapt to the participant’s level. The Guide may also modify the program depending on weather or mountain conditions to ensure safety. Guide-to-client ratios will always prioritize safety criteria and respect the agreed minimum number per course or activity.

The client/participant is required to inform adventureofthewild.com of any health conditions, allergies, or cardiovascular diseases before contracting any activity. The participant also agrees not to be under the influence of alcohol, drugs, narcotics, or any medication that may affect their reaction capacity.

a) For all international treks, the client must contract accident insurance if the itinerary exceeds 3,500 meters in altitude.
b) For activities within US, adventureofthewild.com will provide accident insurance.

The client is responsible for their own transportation to the agreed starting point unless otherwise specified for a particular activity. The contract and responsibility of jdsimonguide.com apply exclusively to the direct work of its Guides and the organization of the activity.

Loss, negligence, or misuse of equipment provided by jdsimonguide.com (beyond normal wear and tear or force majeure) will be the responsibility of the client and must be reimbursed.

1.0 – REGISTRATION FOR ACTIVITIES

1.1 Activity Registration

1. Reservations must be made through payment on ADVENTURE OF THE WILD platforms. For trips longer than 2 days, reservations must be made at least 10 calendar days in advance. For one-day routes scheduled in the calendar, at least 24 hours before the start date.

2. The Participant shall pay a 50% deposit of the total activity cost under the terms specified above. Payment may be made via bank transfer to the adventureofthewild.com account or through official payment platforms, indicating the client’s name and the contracted activity.

3. 100% of the total activity cost must be paid before the start of the contracted activity or within the established deadlines.

4. Activity prices are in Euros and per person, including direct services provided by adventureofthewild.com. Unless expressly stated otherwise, external services (hotels, refuges, meals, transportation, cable cars, etc.) are the client’s responsibility.

5. For the two days vivac activity, the equipment specified on the activity page will be included and provided by adventureofthewild.com (sleeping bag, tent, stove, sleeping mat, cutlery, freeze-dried food). Personal individual equipment (mountain clothing, boots, backpack, etc.) is not included. Each activity will specify the required personal equipment.

1.2 Trip Registration

Trip registration and reservation require payment of the deposit amount specified on the sales page, unless supplier conditions require advance payment of a different amount. The remaining amount will be managed by the client before and during the trip for services such as accommodation, flights, transportation, meals, and activities.

1.3 Travel Budget

The budget includes services detailed on the product’s sales page. It does not include visas, vaccination certificates, flights, extras, or any service not specified. Prices are estimates of the expected cost for the client. Any variation in these elements may result in a revision of the final price. The client is responsible for managing these payments before or during the trip.

1.4 Changes and Modifications by the Organizer

Before or during the trip, the organizer may modify services in cases of force majeure, considering that most services depend on independent suppliers. Once reservations are made, funds used for them are non-refundable.

No refund will be issued for services voluntarily not used by the client. Force majeure includes unforeseeable circumstances such as natural disasters or political causes.

1.5 Responsibility of the Trip Designer

The designer is responsible for consequences arising from non-performance of the contract proportionally to their role in the design of the trip.

They are exempt from liability in cases of force majeure, climatic circumstances, or events beyond their control, including airline incidents (boarding denial, cancellations, delays, baggage issues). The client is responsible for claiming passenger rights directly with the airline.

Local guides and agencies are solely responsible for operational management during the trip. The designer participates as one member of the group.

1.6 Cancellations by the Organizer

If a minimum group of 6 participants is not reached, the trip may be canceled with at least 30 days' notice.

In case of force majeure, cancellation may occur. Epidemics or pandemics may result in deduction of planning expenses.

Refund conditions depend on circumstances and supplier policies.

1.7 Documentation, Visas & Security

Participants are responsible for valid documentation (ID, passport, visas, health measures, insurance, etc.). If a participant must cancel due to documentation issues, traveler cancellation policies apply.

1.8 Luggage

Luggage remains under the traveler’s responsibility at all times. One piece up to 20kg is included for ground transport. Air transport is subject to airline/IATA conditions.

2.0 – CANCELLATION POLICY

2.0 – CANCELLATION POLICY

1.- Cancellation fees (Amounts to be paid to the different providers involved in the trip). The client shall also bear the costs corresponding to payment processing fees charged by the payment gateway.

The client may withdraw from the requested or contracted services, being entitled to a refund of the amounts paid, but must compensate jdsimonguide.com in the amounts indicated below:

2.1 – Activities of less than 48 hours:

2.1.1 – There will be a penalty of 25% of the TOTAL PRICE OF THE ACTIVITY (NOT OF THE RESERVATION PRICE) if cancellation occurs more than 30 days before the start date of the activity. Reservations for external services already contracted by the client and payment gateway fees are non-refundable.

2.1.2 – There will be a penalty of 50% of the total price of the activity in the 29 days prior to the trip and up to 10 days before departure.

2.1.3 – There will be a penalty of 70% of the total price of the activity in the 9 days prior to the trip.

2.1.4 – In case of failure to appear at departure without prior documented cancellation, late arrival, or notice given less than 24 hours in advance, the total amount of the trip will be forfeited.

2.1.5 – In the event that, due to very adverse weather conditions, an activity is canceled, the client may carry out the same activity or another of similar or greater value within the following 2 years, paying the difference.

2.1.6 – If a change of dates, change to another trip, or change to a different activity is requested, it must be made more than 72 hours in advance and there will be a penalty of 15% of the total price of the activity for administrative expenses, which must be paid in order to make the change. No more than one change may be made.

2.2 – National trips of more than 48 hours:

2.2.1 – If you have only paid the €200 reservation deposit and cancel a trip more than 120 days in advance, before flight purchase and the second payment, we may issue a voucher for that amount valid for 2 years, provided that your spot is filled by another person.

If the spot is not filled, the reservation will not be refundable.

2.2.2 – There will be a penalty of 25% of the TOTAL PRICE OF THE ACTIVITY (NOT OF THE RESERVATION PRICE) if cancellation occurs more than 30 days before the start date of the activity. Reservations for external services already contracted by the client and payment gateway fees are non-refundable, unless otherwise established in the contract.

2.2.3 – There will be a penalty of 50% of the total price of the activity in the 29 days prior to the trip, unless otherwise established in the contract.

2.2.4 – There will be a penalty of 75% of the total price of the activity in the 10 days prior to the trip, unless otherwise established in the contract.

2.2.5 – In case of requesting a change of dates, there will be a cost of €200 for administrative expenses for changes made more than 30 days in advance. Changes made less than 30 days in advance will cost €500.

2.2.6 – In case of failure to appear at departure without prior documented cancellation, notice given less than 5 days in advance, or late arrival, the total amount of the trip will be forfeited.

2.2.7 – If, due to very adverse weather conditions, an activity is canceled, the client may carry out the same activity or another of similar or greater value within the following 2 years, paying the difference, except for expenses incurred from payment gateways and supplier reservations.

2.2.8 – If external services such as agencies or providers have been contracted, no amounts already paid will be refunded.

2.2.9 – If, after 10 days from notification of the next payment, the payment has not been made, the participant will be expelled from the group without being able to request a refund of any previous payments made.

NOTE: In the case of a specific contract for a particular trip, these conditions shall be void, and only the terms of that contract shall apply.

3.2 – International trips:

3.2.1 – If you have only paid the €200 reservation deposit and cancel a trip more than 120 days in advance, before flight purchase and the second payment, we may issue a voucher for that amount valid for 2 years, provided that your spot is filled by another person.

If the spot is not filled, the reservation will not be refundable.

3.2.2 – There will be a penalty of 25% of the TOTAL PRICE OF THE ACTIVITY (NOT OF THE RESERVATION PRICE) if cancellation occurs more than 90 days before the start date of the activity. Reservations for external services already contracted by the client and payment gateway fees are non-refundable, unless otherwise established in the contract.

3.2.3 – There will be a penalty of 50% of the total price of the activity in the 60 days prior to the trip, unless otherwise established in the contract.

3.2.4 – There will be a penalty of 75% of the total price of the activity in the 30 days prior to the trip, unless otherwise established in the contract.

3.2.5 – In case of requesting a change of dates, there will be a cost of €200 for administrative expenses for changes made more than 30 days in advance. Changes made less than 30 days in advance will cost €500.

3.2.6 – In case of failure to appear at departure without prior documented cancellation with at least 5 days' notice, or late arrival, the total amount of the trip will be forfeited.

3.2.7 – If, due to very adverse weather conditions, an activity is canceled, the client may carry out the same activity or another of similar or greater value within the following 2 years, paying the difference, except for expenses incurred from payment gateways and supplier reservations.

3.2.8 – If external services such as agencies or providers have been contracted, no amounts already paid will be refunded.

3.2.9 – If, after 10 days from notification of the next payment, the payment has not been made, the participant will be expelled from the group without being able to request a refund of any previous payments made.

NOTE: In the case of a specific contract for a particular trip, these conditions shall be void, and only the terms of that contract shall apply.

4.0 – Vouchers and Special Offers

Offers and vouchers are personal and non-transferable.

Discount offers cannot be combined more than once.

5.0 – Image Rights and Data Protection Authorization

Participants authorize ADVENTURE OF THE WILD to capture and use images or videos taken during activities for promotional purposes, under Organic Law 1/1982.

Data will be processed under Organic Law. Participants may exercise their rights by contacting: adventure@adventureofthewild.com

If you do not wish to appear in videos, you must remove yourself from recording areas when filming occurs.

6.0 – Confidentiality Agreement

By contracting services, you accept this confidentiality agreement and agree not to copy, disclose, or use any trip content for purposes other than personal experience.

7.0 – Political, Security and Health Situation of the Destination Country

Travelers acknowledge that rapid evacuation or medical assistance may not always be possible.

POLITICS & SECURITY: See official recommendations from the Spanish Ministry of Foreign Affairs.
HEALTH: See official recommendations from the Spanish Ministry of Health.

BY ACKNOWLEDGING THIS INFORMATION, THE TRAVELER ACCEPTS THE SOCIAL, POLITICAL, SECURITY, AND HEALTH RISKS OF THE DESTINATION COUNTRY AND RELEASES THE TRIP DESIGNER FROM ANY LIABILITY IN THIS REGARD.